Our goal is your satisfaction. If for any reason you are not satisfied with your order, you can exercise your right of withdrawal without any penalty within 30 working days from the day you received the products purchased on baiabrand.com. The products to be returned must be delivered to the courier within 30 working days from the date of receipt. Products can be returned by shipping the package through the courier indicated by the Seller, or through another carrier, only after receiving approval for the return request via email at ordini@baiabrand.com. However, it is not possible to exchange the selected item for another.
Conditions for exercising the right of withdrawal:
A. The return authorization request must be sent to the Seller within 30 working days from the delivery date.
B. The products must not have been used, soiled, worn, or damaged;
C. The products must be returned in their original packaging;
D. The products to be returned must be sent to the Seller in a single shipment. The Seller reserves the right not to accept items from the same order that are returned and shipped at different times.
If you have met all the required conditions, the Seller will refund the price of the products purchased, with only the return shipping costs being at your expense (i.e., the cost for returning the products to the Seller).
REFUND TIMING AND PROCEDURE:
Once the Seller has received your return and verified that all requirements have been met, you will receive a confirmation email accepting the return. Regardless of the payment method you used (credit/debit card or cash on delivery), the refund will be processed by the Seller as soon as possible, and in any case, within 30 days from the date the Seller became aware of your exercise of the right of withdrawal, once it has been confirmed that the withdrawal complies with the conditions outlined above.
The actual time for crediting or returning the amount you paid for the products depends on the payment method used.